Welcome to the ARKK SALE SHOP FAQ. Here, we address your most common questions about our products, delivery, returns, and more. Just like our brand, we aim for clarity, reliability, and a seamless urban experience.

About ARKK & Our Products

What is ARKK SALE SHOP’s style and product philosophy?
ARKK SALE SHOP is built on democratizing premium urban style. We merge premium design with direct-value pricing, offering curated performance and streetwear essentials. Our collections—from The Iconic Raven and The Functional Forma Runner sneakers to Stormrydr and City-Free apparel—are designed for the urban explorer who values quality, functionality, and accessible luxury.
What kind of products do you offer?
Our curated menu spans complete urban outfitting:
Footwear Apparel Accessories
Signature Lines: Dinasty, Duratek, Essence, Oserra, Stormrydr, Apaze Hightop.
Core Categories: The Iconic Raven (sneakers), The Functional Forma Runner (performance shoes), The Timeless Uncover, Hoodies & Sweatshirts, Clothing, Bags, Beanies, Bucket Hats, Caps, Scarfs, Socks.
Each product is selected to redefine urban footwear and apparel.

Ordering & Payment

What payment methods do you accept?
We offer secure, global payment options for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your financial data is protected. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We offer global delivery to bring your urban style anywhere. However, we are unable to ship to select remote areas and some parts of Asia. Your shipping options will be confirmed and any restrictions shown at checkout.
What are my shipping options and costs?
We provide two transparent shipping methods to match your needs:
1. Standard Shipping – $12.95
Carriers: DHL or FedEx
Timeline: 1-2 business days order processing + 10-15 delivery days after shipping.
Best for: Tracked, faster delivery for your coveted sneakers like the Raven or Duratek lines.
2. Free Shipping – Orders $50+
Carrier: EMS
Timeline: 1-2 business days order processing + 15-25 delivery days after shipping.
Best for: Value-driven shoppers building their wardrobe with multiple items like Clothing, Accessories, and Footwear.
How long does order processing take?
All orders are carefully prepared and quality-checked within 1-2 business days before being handed to the carrier. You’ll receive a notification once your order ships.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email. For Standard Shipping (DHL/FedEx), you can track your package in detail every step of the way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. If your Oserra apparel, Essence footwear, or any other item isn’t the perfect fit, you can initiate a return. Items must be unworn, in original condition with all tags attached.
How do I start a return or exchange?
Please contact our customer service team at [email protected] within the 15-day period. We’ll guide you through our straightforward, hassle-free return process and provide the necessary instructions and return address.
Are return shipping costs covered?
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable service for your return.

Account & Customer Service

How can I contact customer service?
Our team is here to assist with tracking, shipping inquiries, or any questions about your ARKK gear.
Email: [email protected]
Address: 3304 Mulberry Lane, Doral, US 33166
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history and speeds up future purchases.

ARKK SALE SHOP – Where Premium Design Meets Unbeatable Value.
Redefining Urban Footwear & Apparel. Serving Style Worldwide.

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