At ARKK SALE SHOP, we are dedicated to the global urban explorer. Our curated collection—from technical footwear like The Functional Forma Runner and The Iconic Raven to versatile apparel from City-Free and Stormrydr—is designed for those who value premium design, functionality, and unbeatable value. This commitment extends to a transparent and reliable shipping and returns experience.
Shipping Policy
We ship globally (excluding some remote regions and parts of Asia). Our goal is to get your gear to you securely and efficiently.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.
Shipping Methods & Delivery Times
- Standard Shipping (Fee: $12.95)
- Carrier: DHL or FedEx.
- Estimated Delivery: 10-15 business days after dispatch.
- Free Shipping
- Available on orders over $50.
- Carrier: EMS.
- Estimated Delivery: 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays. Tracking links will be provided for all shipments.
Returns & Exchanges Policy
We stand behind the quality of every item. If you are not fully satisfied, our streamlined process ensures clarity and ease.
Policy Overview
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Initiation: All returns/exchanges must be initiated via email.
- Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
⚠️ Important: Non-Returnable Items (Final Sale & Hygiene)
To maintain the highest quality and hygiene standards for our community, the following items are not eligible for return or exchange unless they arrive defective or damaged:
- All Socks (from the Socks menu category).
- Footwear (including The Functional Forma Runner, The Iconic Raven, Duratek, Essence, Apaze Hightop, etc.) that show any signs of wear or have been worn outdoors.
- Any item without its original tags, packaging, or with evidence of use.
This policy is strictly enforced to ensure every product meets our premium standards.
Step-by-Step Return or Exchange Process
Step 1: Initiate Your Request (Within 15 Days)
Email our customer service team at [email protected] with the subject line: “Return/Exchange Request: [Your Order Number]”.
Include the following details in your email. You can use this template:
Hello ARKK SALE SHOP Team,
I would like to request a [Return / Exchange] for my order.
Order Number: #ARKK12345
Name: [Your Full Name]
Email Address: [Your Email Address]
Product(s) for Return/Exchange: [e.g., 1x Stormrydr Hoodie, Size M, Color Black]
Reason: [e.g., Size Exchange / Product Defect / Change of Mind]
I confirm that the item(s) are unworn, unwashed, and have all original tags and packaging attached.
Best regards,
[Your Name]
Step 2: Receive Authorization & Instructions
Within 1-2 business days, we will respond with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the shipping address. Do not ship items back without an RMA number, as unauthorized returns may not be processed.
Step 3: Ship Your Return
Securely pack the item(s) in their original packaging, include the RMA number inside the package, and ship to the provided address. We strongly recommend using a trackable shipping service.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
Step 4: Processing & Refund/Exchange
Once we receive and inspect your return (typically within 5-7 business days of arrival):
- For Refunds: We will process your refund to the original payment method.
- For Exchanges: We will ship the requested replacement to your original address. If the item is out of stock, we will contact you to arrange an alternative or a refund.
Refund Timeline & Method
- Processing Time: 5-7 business days after we receive and approve your return.
- Refund Method: Issued to your original payment method (credit/debit card or PayPal).
- Bank Processing: After we issue the refund, please allow an additional 5-10 business days for it to appear in your account, depending on your financial institution.
Sale items are eligible for return under the same conditions, unless explicitly marked “Final Sale.”
Defective or Wrong Items
If you receive a defective item or an incorrect product, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund.
Need Assistance?
Our customer service team, dedicated to the global urban explorer, is here to ensure a seamless experience.
ARKK SALE SHOP
Email: [email protected]
Address: 3304 Mulberry Lane, Doral, US 33166
We aim to respond to all inquiries within 24-48 business hours.